privacy policy
In this Privacy Policy, 'us' 'we' or 'our' means Guest Work Agency Pty Ltd (ACN 629 820 284). We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information. Our Privacy Policy endeavours to comply with the Australian Privacy Principles contained in the Australian Privacy Act 1988 (Cth) and The European Union General Data Protection Regulation (“GDPR”)
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable.
1. What Personal Information do we Collect?
We may collect the following types of personal information:
• name;
• mailing and street address;
• email address;
• telephone number and other contact details;
• age or date of birth;
• nationality;
• ABN (Australian Business Number);
• credit card information;
• social media handles;
• your device ID, device type, geo-location information, computer and connection
information, statistics on page views, traffic to and from the sites, ad data, IP address
and standard web log information;
• details of the services we have provided to you or that you have enquired about,
including any additional information necessary to deliver those services and respond
to your enquiries;
• any additional information relating to you that you provide to us directly through our
website or indirectly through your use of our website or online presence or through
other websites or accounts from which you permit us to collect information;
• any other personal information that may be required in order to facilitate your
dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
• subscribe to our e-newsletters, purchase a membership subscription or contact us on
our website;
• communicate with us through correspondence, chats, email, or when you share
information with us from other social applications, services or websites;
• interact with our sites, services, content and advertising; or
• interact with our business partners and where you have consented to such partners
sharing your personal information with us.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
2. Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
• to enable you to use our website, services, to purchase a membership, to contact us
and to subscribe to our e-newsletters;
• to operate, protect, improve and optimise our website, services, business and our
users’ experience, perform analytics, conduct research and for advertising and
marketing;
• to send you service, support and administrative messages, reminders, technical
notices, updates, security alerts, and information requested by you;
• to send you marketing and promotional messages and other information that may be
of interest to you, including information sent by, or on behalf of, our business partners
that we think you may find interesting;
• to administer rewards, surveys, contests, or other promotional activities or events
sponsored or managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes that we may have with any
of our users, and enforce our agreements with third parties; and
• to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to develop anonymised user insights so that we can better understand your preferences and interests, personalise your experience and enhance the services that you receive.
3. Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
4. To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:
• our employees;
• third party suppliers and service providers (including providers for the development
and operation of our website, business suppliers or in connection with providing our
services to you);
• payment systems operators (e.g. merchants receiving card payments);
• our existing or potential agents, business partners or partners;
• our sponsors or promoters of any competition that we conduct via our services;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies and law
enforcement agencies, or as required, authorised or permitted by law.
5. Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to our third party service providers located in other jurisdictions, including the United States. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law or the GDPR. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles and the GDPR.
6. Using our Website and Cookies
We may collect personal information about you when you use and access our website or services. While we do not use browsing information to identify you personally, we make use of cookies and other similar tracking devices to store information relating to your visit such as a unique identifier , or a value to indicate where you have seen a webpage. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act and the GDPR. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
7. Security
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
Our Site is hosted on Squarespace. Squarespace provide us with the platform that allows us to sell our Online Services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
We use Stripe, a direct payment gateway, to complete your purchases through our website. Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Notwithstanding these efforts, we cannot guarantee the security of your personal information.
8. Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
9. Accessing and correcting your personal information, withdrawing consent
You can access the personal information we hold about you by contacting us using the information below. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. You also have the right to withdraw your consent to the collection, use and disclosure of personal information by us. If you would like to withdraw your consent, please contact us using the information below.
10. Making a complaint
If you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
11. Contact Us
For further information about our Privacy Policy or practices, or to access, correct or request the erasing of your personal information, or to make a complaint, please contact us using the details set out below:
Guest Work Agency Information Officer, info@guestworkagency.com.
Date of Last Update: 15 June 2020